Appointments

Urgent appointments

To request an urgent appointment for today (Monday to Friday) during opening times:

• phone us on 0161 983 0600

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Patient Services

Enjoy the convenience of GP online services with the ability to interact with your GP practice at any time of the day or night, wherever you are.

Using the Patient Services website on your computer or mobile, you can:

• order prescriptions
• book and cancel appointments
• view your medical record

You can register to book appointments using a quick and simple online process. Completing the full registration process later opens up access to all online services. Create an account and get started today.

Routine appointments

To request a routine appointment in advance during opening times:

• phone us on 0161 983 0600
• use your NHS account (through the NHS website or NHS App) or Patient Services to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use the GP online system: Patient Services
• phone us on 0161 983 0600 during opening times

Enhanced access

Patients registered at the practice’s will be able to have evening and weekend appointments via the Primary Care Network.

The Scheme means patients will be able to book appointments later in the evening (6:30pm to 8pm) Monday to Friday and over the weekend. The scheme offers appointments with various clinicians, such as GP’s, Advanced Nurse Practitioners, Practice Nurses and Health Care Assistants.

These appointments will take place at Eccles Gateway, Little Hulton Health Centre and various locations in Salford.

Should you require an appointment during one of these times please contact a member of the team who will be able to assist you.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Chaperones

If you feel you would like a chaperone present at your consultation then please inform your doctor/nurse who will be happy to arrange this for you.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

A chaperone is there to:

• Maintain professional boundaries during intimate examinations
• Acknowledge a patient’s vulnerability
• Provide emotional comfort and reassurance
• Assist in the examination
• Assist with undressing patients, if required

Home visits

It is now accepted in the UK that the need for a patient to be seen at home, as opposed to attendance at the surgery, must be assessed solely on medical grounds.

This means that if patients are physically able to attend surgery they will be asked to do so, unless they are clearly infirm or housebound. We would point out that, generally, patients are better served when seen at the health centre than in less suitable surroundings at home.

Most of the doctors do their visiting between morning and afternoon surgery, so if you do require the service, and fulfil the criteria, please try to phone before 11am on 0161 983 0600.

Related information

Health A to Z

Sick notes

Test results